Please read these terms and conditions of use ("Terms and Conditions") carefully before accessing and browsing this web site ("Web Site"). You can use this web site only if you agree to and accept the Terms and Conditions without limitation or reservation.
Sony Professional Solutions Middle East & Africa ("SONY") may, at its sole and exclusive discretion, change, alter, modify, add, and/or remove portions of the Terms and Conditions at any time by updating the contents of this page. So you are requested to visit this page and check the effective Terms and Conditions periodically.
This Web Site may be linked to other web sites, also operated by SONY or its affiliates ("SONY Site"). In addition to the Terms and Conditions, use of each SONY Site shall also be subject to the terms and conditions particular to such SONY Site. In the event that any of the terms, conditions, and notices contained in the Terms and Conditions conflict with the terms and conditions particular to such SONY Site, then the terms and conditions particular to such SONY Site shall prevail and govern such SONY Site.


This web site is owned, operated and maintained by or for Sony Professional Solutions Middle East & Africa. In these Terms:

Services mean any functions, facilities, applications, information or other services available through this website (including, where applicable, ISP (internet service provider and/or internet access) services).

Sony Affiliates means Sony Corporation, Tokyo, Japan and any entity, the majority of whose shares is owned or controlled directly or indirectly by Sony Corporation.

Terms mean these terms and conditions.

User or you mean any person who accesses or uses this site, with or without Sony's authorization and whether or not you are registered to use this or part of this site or a member or registered User of a Service offered through this site.
This website or site means the website (home page and underlying webpages) or other collection of information and/or applications operated by Sony and available for access via physically linked or wireless networks (including the internet and networks accessible using wireless application protocol or similar (wap) technology) through access devices such as PCs, laptop computers, mobile telephones, PDAs, digital cameras, televisions or other network-enabled devices, on which these Terms are posted or which is expressly referred to in connection with User being requested to agree to these Terms. Any reference to this website or site includes a reference to any related wap site. Certain other terms are defined in the text below.


All materials on this Web Site are protected by copyright laws, and other applicable laws of each country throughout the world, and treaty provisions. Except for personal, non-commercial internal use, you are prohibited to use (including, without limitation, coping, modifying, reproducing in whole or in part, uploading, transmitting, distributing, licensing, selling and publishing) any of the materials, without obtaining SONY's prior written permission.
Any Software that is made available from this Web Site ("Software") is the copyrighted work of the respective owners and is protected by copyright laws and other applicable laws of each country throughout the world, and treaty provisions. Use of the Software is subject to the terms and conditions of each end-user license agreement between the owner of such Software and end-user thereof.
The trademark "SONY" and any other product names, service names or logos of SONY used, quoted and/or referenced in this Web Site are trademarks or registered trademarks of Sony Corporation or any of its affiliates. Other product names and/or company names used in the Web Site may be protected as their trademarks and/or trade names.


Please refrain from using this Web Site for any of the following acts:
(1) Infringing the legal rights (including the rights of privacy and publicity) of others
(2) Causing any damage or disadvantage to others
(3) Uploading or distributing any third parties' private information without obtaining approval from such third parties
(4) Using this Web Site for any commercial purpose.
(5) Defaming, disgracing or libelling others
(6) Uploading files that contain viruses, corrupted files that may damage the operation of others' computers.
(7) Any other activities that are unlawful or prohibited by any applicable laws.
(8) Any other activities that SONY deems inappropriate.


Except to the extent prohibited by applicable laws, SONY and/or any of its affiliates make no representation and warranty, either express or implied, statutory or otherwise, including warranties or representations with respect to the accuracy, reliability, completeness, fitness for particular purpose, non-infringement of third parties rights and/or safety of the contents of this Web Site, and any representations and warranties relating thereto are expressly disclaimed. SONY and/or any of its affiliates shall not be liable for any loss or damage arising out of your use or access, or inability to use or access, the Web Site.

SONY may change and/or alter the contents of this Web Site, or may suspend or discontinue the services provided through this Web Site at any time without any prior notice. Sony or any of its affiliates shall not be liable for any damages arising out of any alteration or change of the contents or inability to use this Web Site.


All correspondence from Sony will go to the dealer, and the dealer will be responsible for forwarding all appropriate paperwork to their customer

Access to the site may include service manuals, technical news, software, Firmware, tools, service centre network and data updates accessed via the internet, or provided in any other medium which in Sony's reasonable opinion is appropriate.

By accessing, browsing or downloading any part of this site or its content, or posting or uploading to this site, or any other use of this site and its content, whether as a registered User or an unregistered visitor, you agree to comply with these Terms, without modification (which form a contract between you and Sony) and all relevant applicable laws.

If your access to this site or to any part of it or to any Services is subject to the payment of a subscription fee, Sony may deny or suspend access in the event of late or non-payment of any fee due. You are responsible for obtaining the relevant hardware and software equipment and paying all telephone (or other network) charges necessary to access and use this site and the Services.

You agree not to access this site by any means other than through the interface that is provided by Sony for use in accessing the site.


These Terms are in addition to any terms that may apply to Users under a distribution, license or sale agreement or terms, or other applicable agreements and terms. Where this site or part of this site contains rules, guidelines, codes of conduct, further terms or other directions to Users, Users undertake that they shall also comply with such rules, guidelines etc. In the event of any conflict or inconsistency, these Terms shall prevail.
If you do not agree to any of these Terms (or any such other rules, guidelines etc.), you may not use this site.


Some or all Site content and/or Services available on or via this site may be available conditioned on your purchase of a subscription or payment of a one-off charge. Such Access to the site is provided to a single username provided by Sony Representative. Duration for such access provided is valid for one year from date of issue.

If you elect for subscription-based content/Services and send Sony a subscription application, you represent and warrant that you are at least 18 years old, that all information that you submit is true and accurate, and you agree to pay all applicable subscription fees you incur plus all applicable taxes.

Except where expressly provided in other applicable terms, where subscription fees, access charges or other fees including one-off charges are charged in respect of Services or access to, or download of content from, this site (Fees), Fees shall be payable by Users in advance at the time, by the means of payment and at the rates stipulated by Sony.

Where charged, Fees are subject to change at any time. Sony will make commercially reasonable efforts to inform Users who subscribe for Fee-based content and/or Services of any such changes in advance.

Where User elects via or in connection with this site to download or receive content for which Fees are payable (such as, without limitation, Technical News, Technical Bulletins, Service Manuals, Installation manuals, maintenance manuals), User represents and warrants that his or her access/receiving device supports such download/receipt and that it is compatible with the format of the requested content. After download/sending of such content (1) Fees paid in advance shall not be refunded, and (2) subject to any express limitations, you may save the content on the destination device for which it was intended but you are strictly prohibited from editing or modifying it, copying, distributing or forwarding it to third parties or allowing third parties to access it.
The provisions of these Terms relating to Site content (as defined below) shall also apply to any such sent/downloaded content.


To post, download materials, communicate via and to access this site, Services, resources and certain or all Site content, User may be asked to provide registration details and log on. It is a condition of use of this site, Services and Site content that all registration details User provides are and will remain true, correct, current and complete.

If Sony believes the details are not correct, current, or complete, or if Sony otherwise in its discretion believes such action would be appropriate (including where it suspects the registration of multiple accounts/User profiles for the same individual), it has the right to refuse User's access to the site, and/or any of its resources, Services and Site content, and to terminate or suspend User's account (if any).

Where you log on in order to gain access to this site or a part of this site, where Sony provides a "log-off", "exit" , “Logout” (or similar) option, you undertake to log off and exit from your account at the end of your session. If one of the Services you access via this site is access to the internet itself (e.g. ISP Service), when you are connected, in order to preserve quality of service for our users as a whole Sony reserves the right to disconnect you from the Service if your connection to the Service is idle or in any event after 15 minutes or such other time limit as we choose in our reasonable discretion.


User is responsible for maintaining the confidentiality of his or her password, account number, ID and other details (if any) and for all activities under User's account. Any unauthorized use of User's account or other breach of security should be reported to Sony immediately. Your registration and/or subscription is personal to you and you may not disclose or make available your account name, ID or password to others. Any disclosure by you of your account name and password may result in termination of your registration and/or subscription and, where you register for fee/subscription-based content/Services; such termination shall be without refund and may be subject to additional charges based on unauthorized use.


Sony and/or third party providers may make improvements and/or changes in products, support, Services, Utilities, prices and/or other Site content (including these Terms) at any time with or without notice.

Sony may provide notice of changes to these Terms (or other Site content) by displaying notices on this site or other communication means. Users, who access this site after changes have been posted on the site or otherwise communicated, shall be bound by such changes as soon as such notices or new Terms are posted to the site or otherwise communicated, even if User does not visit the page on which the change or new Terms are displayed. Frequent review of this site and these Terms is therefore recommended.


Sony does not transfer title to any Site content downloaded or used by User. Site content, including its selection and arrangement, is owned by Sony or Sony Affiliates and/or their content and technology providers and is protected by copyright and other laws. Limited permission to use Site content (for the purposes stated in the preceding section) is specifically conditioned on User's recognition, observance and retention of all copyright, trademark and other proprietary notices in Site content, and all proprietary and other intellectual property rights of Sony or Sony Affiliates and/or content and technology providers, in Site content. User shall not have any ownership rights in any e-mail address, URL or other personal identifier that may be allocated to, or chosen by, him or her for the purposes of any Services available through this site and User's limited rights to use such identifier/address shall continue only for so long as User's registration/User account remains valid for access to this site or the relevant Service. After termination of such validity by Sony for any reason, Sony shall be free to use and/or allocate to other Users any such identifier/address.
Any unauthorized use or copying of Site content, or use of Site content which breaches these Terms (or their spirit) may violate trademark, copyright and other proprietary rights, and civil and criminal statutes. Users shall not use any Site content (or any other content made available through this site) in any manner that infringes any trademark, copyright or other proprietary rights. Sony reserves all rights with respect to such unauthorized use or breach of these Terms.


"Sony" is a registered trademark of Sony Corporation, Japan. All trademarks, logos, website addresses, product or model names or derivations that describe Sony or Sony Affiliate products, support or services or that contain the word "Sony" that are included in Site content (together, Sony Marks) are trademarks and/or the property of Sony or Sony Affiliates. Any list of Sony (or other) trademarks on this site is periodically updated but shall not be taken as an all-inclusive list of Sony (or other) trademarks.
Any use of Sony Marks or permutations thereof (except as expressly authorized by Sony in writing) is strictly prohibited. Other product and company names mentioned in this site may be the trademarks of their respective owners.


All Site content and Services are provided "as is" and "as available" and Sony expressly disclaims, to the maximum extent permitted by applicable law, any warranties and representations of any kind (Warranties) with respect to Site content and Services, either expressed or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of third party intellectual property rights.

Without limitation:

Sony gives no Warranty that Site content is appropriate, available or permitted for use in all locations, that it is virus-free or as to its interoperability with any hardware, software or content or as to User's ability through this site to access or interact with any other service providers, networks, users, or informational or computing resources through the internet. Those who access this site and use Site content and/or Services are responsible for compliance with all applicable law and regulations, including any applicable local laws.

Although Sony has attempted to verify the accuracy, reliability and currency of all Site content, including (as applicable) product, services, support and other details and descriptions obtained from third parties, Sony gives no Warranty as to the accuracy of any statements in this site. Any materials, products, support, services or information at or referred to in this site may be out of date. Sony makes no commitment to update Site content. Sony disclaims any liability or responsibility for any errors or omissions in Site content (except insofar as such disclaimer would be inconsistent with its warranties and other terms and conditions related to product or service sales, if any, by Sony). Any decisions based on information contained in Site content (or User content) are User's sole responsibility.

Sony gives no Warranty that functions or Services available through and other User interactions with the site will be constantly available, uninterrupted, secure or error-free, that defects will be corrected or that this site or the server that makes it available are free from viruses or other harmful components. Sony and Sony Affiliates assume no responsibility, and are not liable for, any damage to (or loss of data from), or viruses that may infect, your computer equipment or other property on account of your access to, or use of this site including downloading any files, software or other Site content. If use of Site content results in the need for servicing, repair or correction in equipment or data, User assumes all costs in that regard.

This site may contain references to specific Sony products and services that may not be or may not be readily available in a particular country. Any such reference shall not be taken as implying or warranting that any such products or services shall be available at any time in any particular country.

Where applicable law prohibits or limits Sony's exclusion of Warranties as set out above, Sony excludes, disclaims and limits such Warranties only to the maximum extent permitted by applicable law.


Any drivers, software, programs (including all upgrades and updates), browser plug-ins, peripherals and other applications, computer based services or utilities, any software made available to Users in connection with, or to facilitate access to, any subscription associated with this site and all files and images, incorporated in or generated by software, programs and other materials available for download, or as a remote application or service, from the Site content (Utilities) are provided by way of support and service to Users. Title to Utilities (whether downloaded or not) is not transferred to Users and is owned (as to all intellectual property rights therein) by Sony, Sony Affiliates or the relevant licensors.

User's use of any Utilities shall be governed also by the terms of any associated on- or off- line documents, end user license or other relevant agreements, and terms and conditions specified by the relevant vendor or licensor (EULA) (which shall supersede these Terms, in the case of any inconsistency with these Terms). Where no EULA accompanies a Utility, the Utility is licensed to you on a single-user, non-transferable, non-exclusive, revocable basis.

Utilities may be used only as specified in the applicable EULA. User may not reproduce, copy, rent, lease, reverse engineer, decompile or sell Utilities, except to the extent expressly permitted by the EULA or by applicable law. Unauthorized use of Utilities violates copyright and other intellectual property rights and Sony or the relevant licensor (as appropriate) reserves all rights.

Sony does not give any Warranty with regard to the accuracy or reliability of the results or output that derives from the use of Utilities. Sony does not accept any responsibility for loss of data or damage caused by the installation or use of any of the downloaded Utilities, or give any other warranty, or accept any liability whatsoever with respect to Utilities.

Sony recommends that Users (and Users warrant that they shall) always create and retain a copy of all data in hardware (with or in which Utilities will be installed or used) before installing or using any Utilities.

You acknowledge that the Utilities, and any accompanying documentation and/or technical information, may be subject to applicable export control laws and regulations. You agree not to export or re-export the Utilities, directly or indirectly, in breach of any such laws or regulations.

Where Sony agrees (in writing) to provide technical support in relation to a Sony product, it shall only provide that support on the relevant Sony products with operating systems and other software in the same form and version as shipped from the Sony or Sony Affiliate factory, and may elect not to provide support on Sony products on which Utilities have been subsequently incorporated or loaded.

Applicable EULAs may impose additional warranty and liability exclusions or limitations on Utilities. The downloading of any Utility constitutes acceptance of these Terms. If you do not agree with these Terms, you may not download any Utility or accompanying online documentation


Sony, Sony Affiliates and all other persons involved in creating, producing, hosting or delivering Site content shall not be liable for any direct, indirect, special, incidental, consequential or punitive damages, including in respect of loss of data, loss of profit, business interruption or time incurred or damages of any other nature (including arising out of negligence and other torts) that result from the use of, or the inability to use, Site content, even if Sony or an authorized representative has been advised of the possibility of such damages.

Applicable law may not permit the liability exclusions in this section in all cases. The liability exclusions in this section apply only to the maximum extent permitted by applicable law.

In no case will Sony's liability for damage and loss (whether in contract, negligence, tort or otherwise) exceed the amount paid by User for accessing this site (except as otherwise prescribed by mandatory, applicable law).


By submitting information via this site or any related registration process: You consent to the processing of data personal to you, such as your name and title, address, telephone number, contact details and other personal details ("Personal Data"), in accordance with the terms notified in the "Personal Data" (or similarly entitled) part of the registration/data input form or any registration process for this site.

You acknowledge that the processing of your Personal Data is necessary and/or desirable for the personalization of your visit to this site and/or the granting and controlling of access to this site or parts thereof to registered Users or paying subscribers and you consent to such processing.

In certain circumstances Sony may seek additional personal information such as photocopies of identification documents or credit cards for example for identity verification or fraud prevention purposes. Where such additional information is submitted to Sony in connection with this site, it shall also be regarded as "Personal Data".

Sony may share, make available or transmit Personal Data to other departments and divisions in Sony and Sony Affiliates and (subject to Sony's strict compliance with applicable data protection laws) overseas, including Sony Corporation, Japan. Sony will not disclose Personal Data to entities and persons, other than Sony Affiliates, (3P's) without your consent, except in the cases below.

Personal Data may be disclosed to 3P's to enable (1) the performance of contracts you are party to or for other purposes specified in these Terms or in the "Personal Data" (or similarly entitled) part of the registration/data input form or telephone registration process for this site; or (2) compliance with legal obligations to which Sony or any Sony Affiliate is subject.

Personal Data may be disclosed to 3P's to enable them to provide services for or on behalf of, or at the direction of, Sony or Sony Affiliates. In such cases, Sony takes measures to ensure that the 3P's comply with Sony's privacy policy and that such recipients (1) do not use Personal Data other than for the purposes permitted; (2) obtain and process Personal Data only on condition that they secure that Personal Data from unauthorized use and adopt and comply with similarly stringent policies and terms on Personal Data protection and use; and (3) comply strictly with applicable laws.

Sony may use, process and disclose without restriction any anonymous or generic data (including statistics) in which you By accessing this site, User accepts and agrees that Sony, Sony Affiliates or its service providers may send cookies (small pieces of data placed on your hard disk drive when you access a website or a certain part of a website) to your computer or other access device in order to personalize your visit to this site and/or to learn more about your use or browsing habits while visiting this site. The cookie may contain personal information about you and may be a persistent or single session cookie.


Except in relation to a Service or access for which a subscription fee is payable, User may terminate its privileges to use Services on this site and other Site content, at any time by destroying all Site content downloaded from this site, and all copies, wherever located or installed. User's right to use services on this site and other Site content will terminate immediately with or without notice in Sony's sole discretion if User fails to comply with any of these Terms.

Where a subscription or other fee is payable by User in respect of access to and use of this site or a Service, User must inform Sony in writing (or by other expressly authorized means) of his or her desire to terminate the subscription. In the absence of any express contrary provision relating to User's ability to terminate or the period for termination, User shall be entitled to terminate a subscription Service upon giving Sony at least one full calendar months' notice of such termination.

Sony may terminate User's access to or registration through this site if User's account is not accessed or if User does not log-on during any period of 3 months or more (or such other period designated by Sony).

On termination, User must cease use of all copies it holds of Site content and Sony may remove and/or delete all such User's User content Without limiting Sony's general freedom to delete, or deny access to, User content for any reason, following termination Sony shall have no obligation to maintain any User content or to forward any messages to you or any third party.